shipping and return policy

Shipping: 

 shipping  takes around 1-2 weeks depending on your country.

if your country is not included in our shipping list please contact us so that we can create an order for you if possible. 

 

CUSTOMS & IMPORT DUTIES:

Duties and taxes assessed by customs are the full responsibility of the customer. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required. 
If you have any concerns about customs, duties and taxes, please contact your local customs office for further information. 

 

 

Return and Refund Policy:

Thank you for shopping with Dalarzy. We strive to ensure that each customer has a satisfying experience with our products. Please read our return and refund policy carefully before making a purchase.

  1. Order Cancellation: Once a tracking number has been issued it cannot be cancelled. We begin processing orders immediately to ensure prompt delivery to our customers.

  2. Refunds for Damaged Products: In the unfortunate event that your product arrives damaged, please contact us within 2 days of receiving your order. To be eligible for a refund, you must provide photographic evidence of the damaged product(s) as well as the packaging. Once we have assessed the damage, we will issue a refund or send a replacement product at no additional cost to you.

  3. Wrong Application of Product: We take great care to provide clear instructions and guidance for the proper use of our products. However, we cannot be held responsible for any damage resulting from the incorrect application of our products. It is the customer's responsibility to follow the instructions provided and use the product appropriately.

  4. Return Shipping: If a return is necessary due to a damaged product, we will provide instructions for the return process, including any necessary shipping labels. The cost of return shipping for damaged products will be covered by the customer.

  5. Refund Processing Time: Refunds will be processed within 7 to 14 days of receiving and inspecting the returned product(s). Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

  6. Contact Us: If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at Dalarzy.cs@gmail.com.

By placing an order with Dalarzy, you acknowledge that you have read, understood, and agree to our return and refund policy outlined above.

Dalarzy reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Last updated: 2024/03/20